Delivery Information & Reship Policy

We use our own proprietary fulfillment and dispatch service to ensure your order leaves our dispatch ports as quickly as possible. 

Here at ModAF we pride ourselves on our order delivery success rate. We are so confident of our delivery network that will offer ONE free reshipment OR ONE refund in the unlikely event that you order happens to fall under one of the following scenarios:

  • Seized by customs**
  • Lost in transit
  • Damaged or incorrect order

This applies to orders to Australia, the United States or the United Kingdom ONLY

We will not be able to offer you a reship if:

  • You provided us with incorrect shipping details
  • You failed to collect your order from your local postal services
  • Your parcel is returned to sender

* Whilst most order arrive within the time frame, certain delays can occur due to factors out of our control

**Please note that due to stringent custom controls, we will not ship to the following countries under any circumstances:

Austria, Belgium, Brazil, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary,  Iceland, Indonesia, Ireland, Israel, Italy, Lithuania, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Pakistan, Philippines, Poland, Portugal, Romania, Russia, Saudi Arabia, Serbia, Slovakia, Slovenia, South Africa, Spain, Sweden, Taiwan,United Arab Emirates.

Please do not hesitate to contact us with any questions or comments regarding this policy.