Coronavirus (COVID-19) Update & Holiday Season Delays
Updated 16 December, 2020
As everyone is aware, COVID-19 is causing unprecedented disruptions around the globe. As the holiday season is also upon us, this will also cause further delays due to large volumes of parcels worldwide. The holiday season delays are normal every year. We are still operating and we will continue to provide our valued customers with nootropics and more.
Please see below for an update on delivery timeframes during COVID-19 and seasonal public holidays which affect our operations due to postal service closures.
Delivery Timeframes & Tracking Information
- The shipping timeframe is extended to 14 – 21 working days
- Tracking numbers may take up a week to activate online
- The timeframe for a reshipment is now 40 working days
Seasonal Public Holidays
- 25 December (Christmas) – Closed
- 1 January (New Year) – Half Day
- 14 January (Sankrant) – Half Day
- 26 January (Republic Day) – Closed
We thank you for your understanding during this time and assure you we are working hard to keep your orders moving.
Our team would like to extend a Merry Christmas and Happy Holidays to all!
We use our own proprietary fulfillment and dispatch service to ensure your order leaves our dispatch ports as quickly as possible.
Here at ModAF we pride ourselves on our order delivery success rate. We are so confident of our delivery network that will offer ONE free reshipment OR ONE refund in the unlikely event that you order happens to fall under one of the following scenarios:
- Seized by customs**
- Lost in transit
- Damaged or incorrect order
This applies to orders to Australia, the United States or the United Kingdom ONLY
We will not be able to offer you a reship if:
- You provided us with incorrect shipping details
- You failed to collect your order from your local postal services
- Your parcel is returned to sender
* Whilst most order arrive within the time frame, certain delays can occur due to factors out of our control
**Please note that due to stringent custom controls, we will not ship to the following countries under any circumstances:
Austria, Belgium, Brazil, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Lithuania, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Pakistan, Poland, Portugal, Romania, Russia, Saudi Arabia, Serbia, Slovakia, Slovenia, South Africa, Spain, Sweden, Taiwan, United Arab Emirates.
Please do not hesitate to contact us with any questions or comments regarding this policy.