Shipping and Reshipping
We use our own proprietary fulfilment and dispatch service to ensure your order leaves our dispatch ports as quickly as possible.
Here at ModAF we pride ourselves on our order delivery success rate. We are so confident of our delivery network that will offer ONE free reshipment OR ONE credit in the unlikely event that your parcel is:
- Seized by customs**
- Damaged or incorrect
This applies to orders from Australia, the United States or the United Kingdom ONLY
We will not reship or credit if:
- You provided incorrect shipping details
- You failed to collect your parcel from your local post office or depot
- Your parcel is returned to sender
- Your parcel is lost by the postal service
**Please note that due to stringent custom controls, we will not ship to the following countries:
Austria, Belgium, Bulgaria, Brazil, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Lithuania, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Pakistan, Poland, Portugal, Romania, Russia, Saudi Arabia, Serbia, Slovakia, Slovenia, South Africa, Spain, Sweden, Taiwan, United Arab Emirates.
Please do not hesitate to contact us with any questions or comments regarding this policy.
Coronavirus (COVID-19) Delays
As everyone is aware, COVID-19 is causing unprecedented disruptions around the globe. We are still operating and we will continue to provide our valued customers with nootropics and more. Please see below for delivery timeframes during COVID-19 and seasonal public holidays which affect our operations due to postal service closures.
Delivery Timeframes & Tracking Information
- The shipping timeframe is currently on average a minimum 14 – 21 working days
- Tracking numbers may take up a week to activate online
We thank you for your understanding during this time and assure you we are working hard to keep your orders moving.